Q. How do I organise an estimate?
Alternatively, You can organise an estimate by filling in the ‘Get a Quote’ form online and a Willmot Specialist will get back to you with a quote as soon as possible.
If your vehicle is not drivable, please contact reception to organise towing.
Q. How much do you charge for an estimate?
Q. Can you do servicing as well?
Q. Do I have to get more than one estimate for my insurer or third party at fault?
Q. Will my new car warranty still be valid if I repair my car with you?
Q. What type of repairs do you do?
Q. What do I need to do when dropping off my car for repairs?
Q. Can quoted costs you provide, possibly change?
Q. When will my car be ready?
Q. Can you assist with a replacement vehicle, while my car is being repaired with you?
Q. How do I lodge a claim with my insurance company?
Q. Do I need to notify my insurance provider before obtaining a quote for repairs?
Q. When can you repair my vehicle?
Q. Do you warrant your repairs?
Q. I can’t get my car there during work hours.
Q. What payment method options do you have?
Q. Do you offer payment plans?
Q. Are you an accredited repairer for my insurance provider?
Q. Can I get a quote for repairs over the phone or online?
Q. Do you provide towing services?
Q. How long does the insurance process take?
Stay calm and check your surroundings. Ensure everyone involved is safe and call emergency services if required and you are able.
Take images of the scene and then allow flow of traffic where possible. If you are unable to move your vehicles turn on your hazard lights.
Approach the other parties involved and exchanged details – Name, Address, Drivers Licence, Car details and Registration, Insurance details where possible and contact phone numbers.
For your protection, it’s best not to admit fault or discuss who is at fault with others involved.
If someone at the scene isn’t willing to co-operate, ensure you take down their registration, or take a photo on your phone. If there were any witnesses, take down their details as well.
Call the police if property has been damaged, if the other party hasn’t stopped at the scene or not willing to exchange details. Download the Police link guide on our website.
Take images at the scene – vehicle/s involved ensuring you capture registration plates and damages incurred to all vehicles/property involved.
If your car is driveable, please feel free to drop in anytime during trading hours for an estimate and lodge your claim.
If your car requires a tow, you can either call a towing company or use any that may be already at the scene, you can contact your insurance company to have the tow arranged or you can call Willmot Smash Repair Specialist, whichever is convenient for you at the time.
If you have any doubts or not feeling confident in driving your vehicle, it is probably best to have it towed.
Monday to Thursday: 7:00am – 5:00pm
Friday: 7:00am – 4:00pm
Saturday (By Appointment): 8:00am – 11:00am
Sunday & Public Holidays: CLOSED
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